Refund & Replacement Policy
Last updated: January 15, 2026
We back every verified LinkedIn account with a replacement guarantee. This document explains when a replacement applies, when a monetary refund applies, and how the process works.
1. Replacement guarantee
If an account becomes restricted by LinkedIn within the guarantee window and you have complied with our usage guidelines, we will recover the account or provide a comparable replacement at no additional cost.
- Guarantee window: 30 days from delivery.
- Replacement SLA: within 24 business hours.
2. Eligibility
A replacement applies when all of the following are true:
- You have not changed the profile name, surname, or photo.
- You used the provided proxy and access method.
- You followed LinkedIn's rate limits and policies.
- You reported the issue within 7 days of detection.
3. When refunds apply
A monetary refund (rather than replacement) is available when:
- We cannot deliver an account within 72 hours of payment.
- A comparable replacement is not available within 5 business days.
- The Service is unavailable for more than 14 consecutive days.
4. Refund amount
Refunds are issued to the original payment method for the unused portion of the rental period, prorated to the day. Processing fees charged by payment providers are non-refundable.
5. Non-refundable cases
- Account restrictions caused by user policy violations.
- Profile changes performed without our written approval.
- Use with high-risk automation tools not pre-approved by us.
- Requests made after the 30-day guarantee window.
6. How to request
- Contact info@outzeach.com or Telegram @outzeachwith your account ID and a description of the issue.
- We investigate (typically within 24 hours).
- We provide a replacement or, if applicable, process the refund within 5–10 business days.
7. Disputes
If you disagree with our decision, you may escalate to info@outzeach.com with the subject line "Refund Escalation". Disputes are governed by our Terms of Service.
8. Contact
Outreach Limited, 89-16 Jamaica Ave, Woodhaven, NY 11421, USA. info@outzeach.com
Related: Terms of Service · Privacy Policy · Contact